STUDENT： Yes， hello. I've been referred to you because I'm enquiring about the refresher courses that you run. I'd like to find out a bit more about them.
OFFICER： OK. Well， we run quite a few different short courses for students who are either returning to study or studying part-time. Um， tell me about your situation.
STUDENT： Well， I think that I really need some help in preparing for the coming semester， especially to build up my confidence a bit and help me study effectively because， you see， I've been out in the work-force for nearly twelve years now， so it really is a long time since I was last a student.
OFFICER： Yes， it can seem like a long time， can't it？ Um， well， let me start by telling you what courses we have that might suit you. Are you an undergraduate or a postgraduate？ Arts or Sciences？
STUDENT： Undergraduate， and I'm in the Business faculty.
OFFICER： Right then. First of all， there's our intensive 'Study for Success' seminar on the first and second of February. It's aimed at students like you who are uncertain about what to expect at college， and looks at a fairly wide range of approaches to university learning， to motivate you to begin your study and build on your own learning strategies.
STUDENT： Mm， that sounds good. What are some of the strategies that are presented？
OFFICER： Well， we try to cover all aspects of study. Some of the strategies in writing， for example， would be improving your planning for writing， organising your thinking and building some techniques to help you write more clearly. With reading， there'll be sessions aimed at getting into the habit of analysing material as you read it， and tips to help you record and remember what you have read. It really is very important to begin reading confidently right from the beginning.
OFFICER： There's also advice on how to get the most from your lectures and practice in giving confident presentations， as well as how to prepare for exams.
STUDENT： What about the motivational side of things？